Bertera Chrysler Jeep Dodge Ram - West Springfield
Chrysler Parts Counter Advisor
Position Description: Parts Counterperson
Functions: Competencies:
Customer Relations Adaptability
Interdepartmental Relations Analysis
Parts Ordering Continuous Improvement
Inventory Management Judgment
Quality Control Organizing and Planning
Sales/Marketing Teamwork
Sales Analysis Communication
Reports To: Parts Manager, or May Vary According to Dealership
Required Skills:
Ability to receive customers, establish rapport, and determine and
attend to customers’ needs
Ability to match customers’ needs with appropriate parts or
services
Knowledge of automotive systems in general
Knowledge of and ability to monitor inventory in order to
determine which parts require special ordering
Knowledge of parts counter procedures, such as requiring
prepayment for special orders, etc.
Ability to search part numbers or to use the computer and standard
catalogs
Ability to monitor bins and determine which parts need reordering
Ability to accurately track parts
Ability to monitor lost sales for inventory control
Ability to assist the Parts Manager in analyzing and resolving
discrepancies between computer inventory and actual parts on
hand
Knowledge of procedures for ordering special parts or parts with
no published part numbers
Ability to identify and acknowledge the receipt of warranty (used)
parts
Work Orientation
Factors:
Much customer contact
Much computer work
Much contact with people in all dealership departments
Position Description: Parts Counterperson
Position Summary
The Parts Counterperson:
Contributes to managing inventory and ordering parts and works to meet customers’ needs.
Is strong interpersonally, establishing rapport with customers in person and on the phone and
asking questions that help to locate the needed parts or service and any related parts or service
in which customers might be interested.
Must know which parts are in inventory, require reordering, or must be specially ordered.
Assists the manager in resolving discrepancies between the computer inventory and the actual
parts available in bins.
Obtains the information needed to place special orders and ensures that the correct parts are
sent.
Must research the availability of certain parts, either within the retail facility or from other
sources as necessary, and must be able to search part numbers using the computer or standard
catalogs.
Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the
Service Department.
What the Worker Is Like
The Parts Counterperson:
Has a general understanding of automotive systems.
Has the ability to use inventory information on a computer screen and can locate parts by
checking parts numbers and locating them in the bins.
Must communicate clearly in person and on the phone and must be willing to initiate calls to
customers to give and receive information.
Must be alert to sales opportunities by taking the time to ask customers questions and provide
information about parts and services.
Is able to effectively communicate with all other departments in the dealership.
Is able to work independently, managing his or her time and work flow.
What the Work Is Like
The work of the Parts Counterperson:
Is detail-oriented in that this person maintains, monitors, and continually updates the parts
inventory for the dealership.
Entails frequently inputting and checking information on the computer and verifying the
computer inventory by physically checking parts in the parts storage bins.
Entails over-the-counter sales of parts and special ordering parts for customers and for the
Service Department.
Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered
them know of their arrival.